Refund policy
Return Eligibility:
- Items must be unworn, unwashed, and free of smoke, deodorant, and perfume
- All original tags must be attached (if applicable)
Every Good Thing reserves the right to refuse a return if these conditions are not met.
Return Window:
All returns must be initiated within 14 days of the delivery date.
Please ensure your return is shipped back within this timeframe. We use the delivery date provided by the shipping carrier for reference.
Returns received outside of this window will not be accepted.
Return Shipping:
We provide return labels through our return portal. A $10 return fee will be deducted from your refund to cover shipping costs.
Processing Time:
Once your return is delivered, please allow 3–5 business days for processing. Refunds will be issued to your original form of payment.
FINAL SALE ITEMS:
The following items are always final sale:
- All purses, bags, and bag straps
- All jewelry, including earrings
- All hair accessories
- All hats
- Limited edition items
SALE ITEMS:
Any item purchased at a discount of 25% OFF or more is considered final sale and cannot be returned.
EXCHANGES:
Due to our small team and fast-moving inventory, we do not offer direct exchanges.
If you’d like a different item, we recommend placing a new order and returning your original item for a refund.
DAMAGED OR INCORRECT ITEMS:
If you receive a damaged, defective, or incorrect item, please use our return portal and select the appropriate option. You may be asked to provide photos and additional details.
MISSING ITEMS:
If an item is missing from your order, please email us at contact@shopeverygoodthing.com within 2 days of delivery and include your order number.
PRICE ADJUSTMENTS:
We do not offer price adjustments for promotions or discounts. Please ensure all codes are applied before completing your purchase.
HOLIDAY ITEMS:
Items purchased for specific holidays are not eligible for return after the holiday has passed.
Returns for holiday items must be approved prior to the holiday date.
QUESTIONS?
Please email us at contact@shopeverygoodthing.com — we’re happy to help!
Thank you for shopping with us ♡